• What does the CareBookings service cost?
• Can I try it out without paying?
• Can I use CareBookings to book other things?
• What about people without internet access?
• What hardware and software do we need?
• Is my information private?
• I've forgotten the password
• How do I enable javascript?
• Why didn't I get my booking confirmation email?
• Privacy policy
• Terms and conditions

We charge a fixed fee for 12 month's service from the time you sign up. Prices are in Australian dollars including GST, depending on the application:

The fee allows you to use the service for twelve months from when you signed up, with no limit on bandwidth, bookings or administration users.

Yes! Simply sign up. We give you a fully-functional account that expires after seven days, so you can see exactly how it works.

Once you are happy that CareBookings will work for you, simply go to the payment section of the School settings page and generate an invoice. Otherwise (after checking with you) we'll cancel your account.

Yes! CareBookings is great when you need to book things by the day. Examples include pet care, appointments, yoga classes, facility hire, or volunteer work. Let us know what you need it for, and we'll show you how CareBookings can make your life easier.

For event-based applications, our sister site School Interviews will do what you need. This provides time-based bookings for a given day (or days). Examples include interview/conference appointments, school photo bookings, and parent help for sports days or school fairs.

Most people prefer to book online, but you can easily accomodate those that don't. Our admin interface allows you to make bookings for people over the phone, or face-to-face. It's just as quick as a paper-based system, but more reliable.

Just a computer with a browser. CareBookings runs on our servers, so you don't need to buy, maintain and back up your own machines. Our service works well with the following browsers:

• Microsoft Internet Explorer (version 7 onwards)
• Google Chrome (all versions)
• Mozilla Firefox (all versions)
• Apple Safari (all versions)

Your information is as safe as we can make it, without imposing draconian security measures. There are two levels of access:

• Booking - visitors have to enter the booking code to access booking functions. The booking code has over 33 million possible values, so the chances of a casual visitor stumbling on the one for your provider is remote. Even if they did, they would only be able to book spurious interviews - they could not access anyone else's personal information without cracking another code with over a hundred thousand billion values.
• Administration - the provider office staff use a secure login system to access administration functions. This is designed according to internet best practices, including an automatic lockout after ten failed login attempts.

Our system is designed so we never see your password. However, if you contact us we'll reset it to a temporary new password, so you can log in.

Once you're in, you can then change the password again, to something memorable for you. We recommend choosing a word or phrase that means something to you, and then adding one or two numbers or symbols, like "!" or "+". So something like "squash:club!" makes an excellent password (except that everyone has seen it now, so please don't use that one!).

To make CareBookings as user-friendly as possible, we use javascript. If you get a message asking you to enable javascript, click here and follow the instructions for your browser.

Most missing emails turn up in spam folders, so check there first. Then check you entered your email address correctly - we've had many red faces because of this. To check, use the same computer to go back to our website, and enter the booking code again. This will show you your booking summary page, where you can check your email address and resend the booking confirmation.

If neither of these is the problem, unfortunately we can't help you much further. We have no control over the ISP or company mail servers that relay your messages, so although we log your email being sent we can't guarantee delivery.

Customer Data. We have to hold some information about the provider and the people who book to provide our service. We treat this information as the provider's property - you have trusted us to hold it and we will protect it to the best of our ability, but it is not ours to sell or give to anyone else.

No Spam. We will only use your email address to contact you about matters relating directly to CareBookings.

Cookies. We use a cookie to allow people to re-enter our site without re-authentication. This cookie consists of a single random identifier and no personal information. It is also optional - if you have disabled cookies, CareBookings will continue to work fine, except you'll have to re-auenticate each time you access the service.

1. The CareBookings service is offered to you by Virtual Industries Group conditioned on your acceptance without modification of the terms and conditions contained herein. Your use of the CareBookings web site constitutes your agreement to these terms and conditions. Virtual Industries Group reserves the right to change these terms and conditions, and undertakes to notify you by email if this should occur.
2. You must complete the sign-up process by providing us with current, complete and accurate information as prompted by the sign-up form. You are entirely responsible for maintaining the confidentiality of your password and user id. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Virtual Industries Group immediately of any unauthorized use of your account or any other breach of security. Virtual Industries Group will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Virtual Industries Group or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
3. The CareBookings web site may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Virtual Industries Group and Virtual Industries Group is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Virtual Industries Group is not responsible for webcasting or any other form of transmission received from any Linked Site nor is Virtual Industries Group responsible if the Linked Site is not working appropriately. Any dealings with third parties or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the third party. Virtual Industries Group shall not be responsible or liable for any part of any such dealings or promotions.
4. You will not use the CareBookings web site for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the CareBookings web site in any manner which could damage, disable, overburden, or impair the CareBookings web site (or the network(s) connected to it) or interfere with any other party's use of the CareBookings web site. You may not attempt to gain unauthorized access to the CareBookings web site, other accounts, computer systems or networks connected to CareBookings, through hacking or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the CareBookings web site.
5. All statistical data derived from CareBookings services are the property of Virtual Industries Group.
6. The information and services included in or available through the CareBookings web site may include inaccuracies or typographical errors. Changes are periodically made to the CareBookings web site and services. Virtual Industries Group makes no representations about the suitability, reliability, availability, timeliness, or other harmful components and accuracy of the information, services and related graphics contained within the CareBookings web site for any purpose. All such information, services and related graphics are provided "as is" without warranty of any kind. Virtual Industries Group hereby disclaims all warranties and conditions with regard to this information, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title and non-infringement.
7. In no event shall Virtual Industries Group be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the CareBookings web site, with delay or inability to use the CareBookings web site, the provision of or failure to provide services, or for any information, services and related graphics obtained through the CareBookings web site, or otherwise arising out of the use of the CareBookings web site, whether based on contract, tort, negligence, strict liability or otherwise, even if Virtual Industries Group or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the CareBookings site/services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the CareBookings web site.
8. This agreement is governed by the laws of New Zealand. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Auckland, New Zealand in all disputes arising out of or relating to the use of the CareBookings web site. Use of the CareBookings web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Virtual Industries Group as a result of this agreement. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
9. All contents of the CareBookings website are copyright © 2019 Virtual Industries Group. All rights reserved.